PRIVACY
 

PRODUCT WARRANTY

Returns Policy And Procedure

It is the responsibility of the authorised Bollé Safety dealer or distributor to warranty a product.


Consumers may return damaged or defective product with proof of purchase to the place of purchase. It is the responsibility of the Bollé Safety dealer to inspect, replace or quote the cost of repair (if possible).


Please contact your place of purchase for more information.

 

Care And Cleaning Of Your Bollé Safety Eyewear

Congratulations on your purchase of Bollé Safety Eyewear. With over 120 in the eyewear business, Bollé continues to design and develop the most durable, comfortable and functional eyewear product in the industry.


Please take care of your Bollé Safety eyewear. All clear, smoke, amber and bronze lenses are coated with the premium quality 'ALS' (anti-scratch/anti-fog) coating to help limit scratching and fogging. However the lenses are not scratch proof.

 

Take a few basic precautions to preserve the lens:

  • To clean lenses, blow loose particles off the lenses, then clean with a Bollé optical lens cloth or soft cotton cloth. Mild liquid soap and warm water can also be used on the cloth

  • Never use paper products to clean lenses

  • Never use a chemical cleaner or cleaning agent containing ammonia

  • Avoid highly abrasive salt water

  • Where possible store eyewear in a protective case or pouch, not face down on any surface or loose in your pocket or bag where objects may damage lenses

  • Do not leave eyewear where conditions are intensely hot or cold (for example, the dashboard of your car)

 

 

BOLLÉ COPYRIGHT

Like what we've done? So do we! That's why, unless otherwise indicated, bollesafety.com.au owns the copyright in all the information on this web site. All right reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Cth. Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by bollesafety.com.au.

 

Bollé Values Your Privacy

Bollé is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which has set clear standards and guidelines for the collection, access, storage and use of Personal Information which Bollé may obtain during the course of our business operations. As defined in the Privacy Act 1988 (Cth), 'Personal Information' is information or an opinion, whether true or not, and whether recorded in a material form or not, about you or from which your identity can be reasonably ascertained.


Our Privacy Policy sets out matters of which you should be aware regarding the information we may collect about you, our policies on the management of Personal Information and generally, what sort of information we hold, for what purposes and how we collect, hold, use and disclose that information.

 

The Information We Collect

In order to provide you with services, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details include, but are not limited to: remote area purchase through telephone, suppliers' after hours contact details or in-store competitions. Australian Privacy laws require Bollé to collect your Personal Information directly from you if it is reasonable and practical to do so. Where we have collected Personal Information about you from another source, Bollé will take reasonable steps to ensure that you are made aware of:

  • Bollé collecting Personal Information about you and how you can contact Bollé regarding the collection of such Personal Information;

  • How you can gain access to the Personal Information collected;

  • Why Bollé collected the Personal Information

  • Who Bollé would usually disclose such personal information to any law requiring Bollé to collect personal information and the main consequences (if any) for not providing all or part of the personal information


Generally, you have no obligation to provide any information requested by Bollé. If you choose to withhold requested information however, we may not be able to provide you with the services you require should that depend on the collection of that information, particularly if the collection of that information is required by law.


We do not collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to:

  • Race or ethnicity

  • Political or religious beliefs or affiliations

  • Philosophical beliefs

  • Sexual preferences

  • Criminal convictions

  • Membership of professional or trade associations or unions or health information or genetic information

 

How That Information Is Used

The Personal Information that we collect is generally used to provide you with services. For example: name and contact address for a lay-by account or card number for a credit card transaction or name and contact details for participating in a competition. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell Personal Information to other organisations. However we may disclose Personal Information to our service providers who provide services in connection with our products and services.

 

Keeping Information Accurate And Up To Date

We take all reasonable steps to ensure that all Personal Information we hold is as accurate as is possible. You may contact us at any time and ask for its correction if you feel that the Personal Information we have about you is inaccurate or incomplete.

 

Keeping Information Secure

Bollé takes measures to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration. We store Personal Information in different ways, including in paper and electronic form. We use security procedures and technology (such as is outlined below in "Dealing with Bollé Online") to protect the Personal Information we hold. Access to and use of Personal Information within Boll is appropriately limited by us to prevent misuse or unlawful disclosure of that Personal Information by others.

 

 

YOUR PRIVACY ON THE INTERNET

Gaining Access To Your Personal Information

We will provide you with access to any of your Personal Information we hold (except in the limited circumstances recognised by Australian Privacy laws).


If you require access to your Personal Information, please contact our Privacy Officer. Before we provide you with access to your Personal Information we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee or our cost if your request requires a substantial effort on our part.


If you need to update your information (e.g. if you change your address or contact phone number), you can also update your online membership details directly by visiting bollesafety.com.au. Alternatively, you may telephone 1300 138 098 or email safety@bolle.com.au

 

Resolving Your Privacy Issues

If you have any issues you wish to raise with us, or would like to discuss any issues about our Privacy Policy, then you are welcome to speak directly with our staff and they will do their best to resolve your issue. If investigation is required or if our staff are unable to resolve the matter, it will be escalated as appropriate to facilitate resolution and we will keep you advised of progress.


You may also contact our Privacy Officer directly by telephone or by letter or by email with your issues or queries.

 

More Information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner's website privacy.gov.au

 

Contacting Us

The Bollé Headquarters is located at:
32-40 Fairchild St
Heatherton VIC 3202


For further information on the Bollé Safety privacy policy you can contact Bollé by:
Writing to Bollé Online
E-mail at safety@bolle.com.au
Telephoning 1300 138 098


Please do not email Bollé Safety with applications for employment, resumes or questions regarding employment. Any applications, resumes and questions sent to the Bollé Safety email address are automatically deleted.